How to deliver bad news for leaders 2020. As a leader you will be required to deliver news relative to layoffs, handle a perception issue, or in general deliver information that may not be well-received.
In this episode Daryl talks to Cheryl Oxford, Issues and Media Relations Manager, Office of Edmonton Mayor Don Iveson about how leaders can communicate effectively with those who may be impacted by unfortunate events and circumstance.
Hint: the word empathy comes up many times.
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